I wrote this blog post about FAM tours in 2009, when I had a tourism consulting company. I posted it on this website about a year ago, and many people commented on how helpful the information was. Since I am working on no fewer than 3 FAM tours at my job this spring, I thought […]
FAM Tours- 7 steps and 3 tables to success Read More »
It seems like a straightforward transaction. You give a tour operator information and reasons why they should send group business to your attraction. You decide on rates, dates and details. They send the group and everyone is happy. But did you know that bus drivers and tour guides often have input into an attraction and
The importance of the driver and the tour guide to your business Read More »
There has never been a better time to be a small business owner. The development of new businesses such as Fivver and Vistaprint have made expensive and time consuming tasks easy to accomplish. That should leave you more time to market and sell your attraction. Here are some tools I use. Fivver. This website connects
Online tools to help your tourism business be more successful Read More »
Here’s one of the challenges with young front line staff- they always think there is nothing to do in the area. In fact, I once had a student that I had been training for a position in the hotel industry tell me she didn’t know why anyone would even come to her hometown! And this from
There's never anything to do in your own hometown Read More »
Spring and summer bring the high school and college students out looking for summer internships – either as a way to make money or a way to fulfill a college credit requirement. Interns hope to learn about their chosen industry through the jobs they perform, and employers hope to get some free or inexpensive help during the busy season. I
Working with interns- 9 tips for a great experience Read More »
Have you ever heard of Vilfredo Pareto? No? Me either, until I was in a program for my Master’s Degree. He was an Italian Economist who noticed a pattern in wealth and income. His research showed that 20% of the people he studied held 80% of the
The 80/20 rule and Tourism Sales Read More »
