FAMS

FAM tour

FAM Tours- 7 steps and 3 tables to success

I wrote this blog post about FAM tours in 2009, when I had a tourism consulting company. I posted it on this website about a year ago, and many people commented on how helpful the information was. Since I am working on no fewer than 3 FAM tours at my job this spring, I thought […]

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There's never anything to do in your own hometown

Here’s one of the challenges with young front line staff- they always think there is nothing to do in the area. In fact, I once had a student that I had been training for a position in the hotel industry tell me she didn’t know why anyone would even come to her hometown! And this from

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