It’s important for us all to remember that Tourism is a business. Yes, we all have fun and our friends are jealous of our travel. But we need to think like business people and continually improve our selves, our staff, and our surroundings. The ONE Thing by Gary Keller and Jay Papasan is a book […]
The ONE Thing – a helpful book for your business success Read More »
When you are a business owner, your worst fear is the customer who complains. It is very hard not to become defensive and think that they are too picky, chronic complainers or just impossible to please. But if you can get past the uncomfortable feelings and not take it personally, complaints can be one of
Customers who complain – Your Businesses’ best friend Read More »
If you have been a reader of my blog for a while, you know that I often speak about collaboration and partnering. The tourism industry is unique in that we often partner with competitors to bring business in. There is even a term for it: Co-opetition. But your success is directly related to how many
Who you know is how you grow. Read More »
I have been working with several clients on developing itineraries that group tour operators would like to carry. My clients want to have some tour ideas when on sales calls and going to trade shows. And they are smart to do that. A profile sheet (see past posts on profile sheets here and here) can
A List is not an Itinerary Read More »
According to this Skift report, one of the challenges in the tourism industry is that we are all adverse to change. I have even written a post about that myself. But, change is good for us- even when it’s daunting. If we don’t change we will be left behind, so I am letting you in on some changes
Change is good for us- even when it’s daunting Read More »
From 2008 to 2010 I had a full time consulting company, Bristol Creek Tourism Consulting. I posted weekly on different topics, similar to what I do today with TheAttractionsCoach. Some of the posts have lost their relevancy (like when I wrote about how to use Facebook and Youtube-new online tools!) But some articles have stood
Why it is important to write good. Read More »
As tourism business owners and managers, one of our roles is to find ways to capitalize on changes and trends. While our goal is to increase revenue and attendance, most staff see change as a threat. Our job is to help our employees get past the ‘ It won’t work” phase and have them help
It won’t work – Ok, but if it had to, how would it look? Read More »
Things never stay the same. Change occurs around us every day. How do we, as tourist attractions, take advantage of the changes around us? One method that I have used over the years is a creative thinking exercise where I write down a statement of a trend I see or read about. If it is
Creative thinking exercise for Tourism attractions and destinations Read More »
From 2008 to 2010 I had a full time consulting company, Bristol Creek Tourism Consulting. I posted weekly on different topics, similar to what I do today with TheAttractionsCoach. Some of the posts have lost their relevancy ( like when I wrote about how to use Facebook and Youtube- new online tools!) But some articles
There is never anything to do in your hometown Read More »
Remember when it was easy enough to snap a photo on a fam trip and use it in your next newsletter? Remember when you had to spend huge dollars to buy an image to use in a newspaper ad? Remember when… back in the ‘good ol’ days’ of travel marketing there were only a
From Criminal to Superstar- 3 Image licensing secrets Read More »
