It’s important for us all to remember that Tourism is a business. Yes, we all have fun and our friends are jealous of our travel. But we need to think like business people and continually improve our selves, our staff, and our surroundings. The ONE Thing by Gary Keller and Jay Papasan is a book […]
The ONE Thing – a helpful book for your business success Read More »
When you are a business owner, your worst fear is the customer who complains. It is very hard not to become defensive and think that they are too picky, chronic complainers or just impossible to please. But if you can get past the uncomfortable feelings and not take it personally, complaints can be one of
Customers who complain – Your Businesses’ best friend Read More »
You might be working on your 2020 budget and need to know how to plan for the growth of your China visitor base – or its decline. Or maybe your manager wants to enter this market – how many visitors can you expect and when? I certainly don’t know all the answers, but when
Are you looking for information on the China visitor market? Read More »
If you have been a reader of my blog for a while, you know that I often speak about collaboration and partnering. The tourism industry is unique in that we often partner with competitors to bring business in. There is even a term for it: Co-opetition. But your success is directly related to how many
Who you know is how you grow. Read More »
I just returned from my family’s annual vacation up to the Adirondacks. Being a tourist for a week gives you lots to think about as far as your attraction or destination. What are you seeing that you could implement or what trends did you notice? If you haven’t had a vacation yet this year, here is
Tourism trends on vacation – lessons from the road! Read More »
( (This post originally appeared in 2016, but is just as relevant today) This is a difficult time of year for attractions. Summer staff starts leaving in early August, just when the largest number of visitors try to get their vacations in before school starts back up. Shorthanded seems to be a common phrase
Frontline jobs for managers? End of summer win-win Read More »
Have you started working on your S.W.O.T analysis yet? In a recent post, I shared some information and my free forms you can use to work on it. If you haven’t had a chance yet, print the S.W.O.T analysis for the Tourism Industry forms and let’s do some of the work together! How to
Are you making progress on your SWOT analysis? Read More »
Many of you are busy working on your budgets for 2020. That can be a painful process, or it can just be a cut and paste from 2019. But please know this- your budget is not the same as your sales and marketing plan. My first budget project At one of my first tourism
Your budget is not your plan- are you preparing for 2020? Read More »
Tourism is a wonderful, fun industry. We have all had experiences that our friends and family envy, right? But at the end of the day, it’s about making money. And for those of you wondering how to get more group tours, there are two questions that tour operators are always thinking about. Now, they might
2 Questions Group tour operators ask. Do you have an answer? Read More »
One of the first actions I take when I am working on a strategic plan for a client is to write a SWOT analysis. SWOT stands for Strengths, Weaknesses, Opportunities and Threats. It is a very simple yet effective way to see where improvements can be made and where the best opportunities for growth lie.
Have you done a SWOT analysis for your Tourism business? Read More »
